WE ENSURE THE PRIVACY OF ALL OUR MEMBERS.
We use the details provided by the customer at the time of guest checkout to create a temporary account for the customer. Customers, once login using those details (mobile number or Email ID), can access their account and all the previous orders. They can manage cancellations as well as returns from their account if applicable.
Twin Birds ("we", "us", "our") is committed to protecting all the information you share with us. We follow stringent procedures to help protect the confidentiality, security, and integrity of data stored on our systems. Our Website encrypts your personal information using Secure Socket Layer (SSL) technology to provide for the secure transmission of all data. Only those employees and/or authorised third parties who need access to your information in order to perform their duties are allowed such access.
Please read this privacy policy carefully by accessing or using our website, you acknowledge that you have read, understand, and agree to be bound to all the terms of this privacy policy and our website terms of use. if you do not agree to these terms, exit this page and do not access or use the website.
The Policy does not apply to the procedures and practices followed by entities that are not managed, owned or controlled by www.twinbirds.co.in or to the people that are not engaged, employed or managed by www.twinbirds.co.in
All Contents on the Site is the sole property of www.twinbirds.co.in or its owners. We authorize you to view and download the content on the site solely for your personal, non - commercial use. You may not reproduce, modify, display, sell, or distribute the content, or use it in any other way for public or commercial purpose.
If you have questions or concerns regarding this statement, you can email us at support@twinbirds.co.in
Through this document, we wish to make you:
- Feel at ease while using our websites.
- Feel confident while sharing information with us.
- Aware that you may contact us with your questions or concerns about privacy on this website.
- Aware that by using our websites you are agreeing to the collection of certain data.
Enjoy Secure Shopping
We use encryption technology, digital certificates, secure commerce servers, and authentication to ensure that your personal information is secure online.
Your Registration Or User Account
twinbirds.co.in (Website) keeps track of your information to offer you the best possible shopping experience. Before completing your purchase, we ask you for your name, phone number, email, billing and shipping addresses. This information, along with your payment method, is necessary to fulfil your order. This information may be disclosed to specific members of our staff and to select third parties (such as our credit card processor, shipping provider, website hosting partners or other parties who assist us design and/or operate the website or help us analyse collected data). These parties will only use your data for the purpose of carrying out the work as indicated and will be required to keep the information confidential. We will also release personal data if such is required by law. We may also need your email address or phone numbers to contact you if we have questions about your order. We or our associate companies may also use your email address to notify you about new services or special promotional programs, or send you offers or information if you have opted-in. Emails are sent only to Shop.adidas.co.in members who have chosen to receive them (opted-in) or who have made a purchase on our website. At any time, you can notify us that you wish to stop receiving these emails. In addition, we keep a record of your past purchases, returns, and credits. We may also ask you for information regarding your personal preferences and demographics to help us better meet your needs. You may cancel your registration at any time, and you can choose to opt-out of receiving any e-mails and/or SMS messages from us. Additionally, you can choose to have all your personal information deleted from our database.
If you want to opt-out, delete or modify your personal information, please visit the registration page. We encourage you promptly to update your personal information if it changes.
Information that may be collected from you
www.twinbirds.co.in collects the details provided by you on registration together with information we learn about you from your use of our service and your visits to our website and other websites accessible from them.
Kindly, note that www.twinbirds.co.in does not access or store your Payment Card details (i.e. credit/debit card number, expiration date, CVV etc.). When you make a purchase using your card, all required transaction details are captured on the secured payment page and are securely transmitted to your card issuer for obtaining an authorization decision. At no time during the purchase process or thereafter does www.twinbirds.co.in have access to, or store, your complete card account information.
We may collect additional information in connection with your participation in any promotions or contests offered by us and information you provide when giving us feedback or completing profile forms. We also monitor customer traffic patterns and website use, which enables us to improve the service we provide. We will collect only such information as is necessary and relevant to us to provide you with the services available on the website.
While you use our website, we may have automatic access to (receive and collect) certain anonymous information in standard usage logs through our web server, obtained from “cookies” sent to your browser from web server cookies stored on your hard drive, including:
Computer-identification information.
- IP address, assigned to the computer which you use.
- The domain server through which you access our service.
- The type of computer you're using.
- The type of web browser you're using.
While you are transacting on our website personally identifiable information collected about you may include:
- First and last name.
- Email addresses.
- Contact details including phone numbers.
- PIN code.
- Demographic profile (like your age, gender, occupation, education, address and durables owned).
- Personal preferences and interests (such as books, movies, music and so on); and
- Your opinion on services, products, features on our websites.
We may also collect the following information about:
- The pages you visit/access.
- The links you click on our website.
- The number of times you access the page.
- Things you view, add to bag, add to wish list.
- Other websites you open simultaneously while browsing on ours.
You may terminate your account at any time by writing to us at support@twinbirds.co.in, from the email ID you have used for creating your account login, and mentioning “Please close my www.twinbirds.co.in account” in the subject line. We will disable access to your account within 5 working days of receiving your mail. However, your information may remain stored in archive on our servers even after the deletion or termination of your account.
When / How do we collect the information?
We will collect anonymous traffic information from you when you visit our website.
We collect the personally identifiable information from you when you register with us or you transact as a guest. During registration you are required to give us your contact information (such as name, email address, date of birth, gender, billing address, delivery address, pin code, mobile number, occupation, interests etc.) Upon registration users may receive communications from www.twinbirds.co.in (e.g. newsletters, updates). Even when you transact as a guest we collect identifiable information (such as name, email address, date of birth, gender, billing address, delivery address, pin code, mobile number etc.).
We use this information to contact you about the services you are using on our website and services in which you have expressed interest.
When you purchase a product or service from us, we request certain personally identifiable information from you on our order form, in order to be able to fulfill your requested service. You must provide contact information (such as name, email, and shipping address).
We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.
You have the option to provide demographic information (such as occupation, education and gender) to us; we encourage you to submit this information so we can provide you a more personalized experience on our website.
We are the sole owners of your information collected by us at different points on our Website.
We will collect personally identifiable information about you only as part of a voluntary registration process, guest check out, on-line survey, or contest or any combination thereof.
We may at certain times make chat rooms, forums, instant messenger and message boards and other services available to you. Please understand that any information that is disclosed in these areas becomes public information. We have no control over its use and you should exercise caution when disclosing your personal information to anyone.
If you use a bulletin board or chat room on this website, you should be aware that any personally identifiable information you submit there can be read, collected, or used by other users of these forums, and could be used to send you unsolicited messages. We are not responsible for the personally identifiable information you choose to submit in these forums.
How is the information used?
We use your contact information to send you:
- Password reminder and registration confirmation.
- Special offers.
- Changes in the service policies or terms of use.
- Event based communications such as order information, renewal notices, invites, reminders etc.
Note: We send users updates upon registration, and updates regarding your order status. We also send promotional emails to inform you about new arrivals, special offers, etc.
We use your personal information to:
- Improve personalized features on our websites to enhance your shopping experience.
- To contact you for your account / profile related matters or any other reason as may be necessary.
- To provide the services requested by you example deliver merchandise ordered by you.
- To preserve social history as governed by existing law or policy.
We use anonymous traffic information to:
- Remember you, in order, to deliver better and more personalized service e.g. track your entries in our promotion schemes.
- Recognize your usage privileges to our website.
- Administer and manage smooth functioning of our website by diagnosing problems.
- Track your session and activities so that we can understand better how people use our website.
Who do we share your information with?
We do not share your information with third parties except our agents and alliance partners.
Agents
We use the services of our enabling partners such as outside shipping companies, business associates to fulfill orders, and credit / debit card processing companies to process the payment for goods and services ordered from www.twinbirds.co.in website. These entities do not retain, store, share or use personally identifiable information for any other purposes.
Alliance Partners
We will share your information with our alliance partners who work with us or on our behalf to help provide you the services. An alliance partner is a company or an individual who owns and manages (wholly or part of) online content on their websites powered by www.twinbirds.co.in
We share email addresses with agents and Alliance partners. The agents and Alliance partners use the email address to confirm the deliveries, send notices and offer services related to the service.
We do not rent, sell or share your personal information and we will not disclose any of your personally identifiable information to any other third parties unless:
Required by special circumstances such as compliance with subpoenas, court orders, requests/order from legal authorities or law enforcement agencies requiring such disclosure; To help investigate, prevent or take action regarding unlawful and illegal activities, suspected fraud, potential threat to the safety or security of any person, violations of www.twinbirds.co.in terms of use or to defend against legal claims; We have your permission; To provide products or services you've requested.
The security of your personal information and email address is important to us. When you enter sensitive information (such as credit / debit card number) on our acquiring bank’s system or order forms, they encrypt that information using secure socket layer technology (SSL).
We follow generally accepted industry standards to protect the personal information and email address submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is fully secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information and email address, we cannot guarantee its absolute security.
If you have any questions about security on our website, you can email us at: support@twinbirds.co.in
What choices are available to you regarding collection, use and distribution of your information?
You can accept or decline the cookies. All websites that are customizable require that you accept cookies. You must also accept cookies to register as someone for access to some of our services.
You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting you may be unable to access certain parts of the website or unable to avail of any of our services. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to our site.
Data Tracking Cookies
To facilitate and customize your experience with the Website, we store cookies on your computer. A cookie is a small text file that is stored on a User's computer for record-keeping purposes which contains information about that User. We use cookies to save your time while using the Website, remind us who you are, and track and target User interests in order to provide a customized experience. Cookies also allow us to collect Non-Personally Identifiable Information from you, like which pages you visited and what links you clicked on. Use of this information helps us to create a more user-friendly experience for all visitors. In addition, we may use Third Party Advertising Companies to display advertisements on our Website. As part of their service, they may place separate cookies on your computer. We have no access to or control over these cookies. This Privacy Policy covers the use of cookies by our Website only and does not cover the use of cookies by any Advertiser. Most browsers automatically accept cookies, but you may be able to modify your browser settings to decline cookies. Please note that if you decline or delete these cookies, some parts of the Website may not work properly.
Server Logs
In an effort to make our Website as effective and enjoyable as possible, the computers that operate it collect certain information each time you visit. We store these statistics in server logs. Once again, these statistics do not identify you personally, but provide us information regarding the type of user who is accessing our Website and certain browsing activities of that user. This data may include: the IP address of the user accessing our Website (i.e. the unique I.D. number of the user's computer), the type of browser (Internet Explorer, Firefox, etc.) and the operating system (Windows, Mac OS, etc.), the Website the user last visited before linking to our Website, how long the user accessed our Website in any given session, and the date and time of access. We may make extensive use of this data at an aggregated level in order to understand how our Website is being used. We may share some of the aggregate findings (not the specific data) with advertisers, sponsors, investors, strategic partners, and others in order to help grow our business.
Privacy Policies Of Third-Party Websites
This Privacy Policy only addresses the use and disclosure of information we collect from you. Other websites that may be accessible through this Website have their own privacy policies and data collection, use and disclosure practices. If you link to any such website, we urge you to review the respective website's privacy policy. We are not responsible for the policies or practices of third parties.
Changes In Policy
We may change this Privacy Policy at any time by posting the revised Privacy Policy in the "Privacy Policy" section of the Website. The revised Privacy Policy is effective immediately when posted on the Website. It is the responsibility of each User to review the Website and the Privacy Policy periodically to learn of any revisions to this Privacy Policy. Your continued use of the Website after the effectiveness of such revisions will constitute your acknowledgment and acceptance of the terms of the revised Privacy Policy. We stand behind the promises we make, however, and will never materially change our policies and practices to make them less protective of customer information collected in the past without the consent of affected customers.
Contacting Us
Whether you are a new or loyal customer, marketer, publisher, media member or job seeker we would like to stay connected and want to hear from you!
You can contact us at:
e-mail : support@twinbirds.co.in
Toll Free number: 1800 425 0818
