ABOUT TWIN BIRDS
1) Why Twin Birds?
A: Twin Birds is the answer to the growing aspirations and expectations of the Indian girls & women to match with their fashion counterpart, the world over.
ABOUT TWIN BIRDS PRODUCTS
1) How can I find the right size for myself?
A: A size guide can be accessed on the product page to help you find the perfect size, or our Customer Support Team can be contacted to provide you with guidance.
2) What are the different products available?
A: Please check our Home Page for the New Arrivals and the whole product collection.
3) What is the difference between Viscose Fabric and Cotton Fabric?
A: Viscose is a semi- synthetic fabric that provides a light feel with bright shades, while cotton is a natural and organic fabric that delivers all-day comfort. We at TWIN BIRDS provide you the Best of Both Worlds with a range of Cotton Elasthane and Viscose Elasthane Leggings for you to choose from, according to your preferences.
ABOUT ORDERS
1) How do I know when my order has been confirmed?
A: You will receive an email notifying you when your order has been confirmed.
2) Do I need to create an account to place my order?
A: It is advised to create an account to make your shopping experience simple and hassle-free. However, you can still place your order as a guest user.
3) Is Cash on Delivery accepted?
A: Yes, Cash on Delivery (COD) is accepted.
4) How safe is it to use Net-banking & Debit or Credit Card for payment on your website?
A: All transactions at Twin Birds are protected and encrypted.
5) I cannot complete my registration, what can I do?
A: You can mail us your queries at support@twinbirds.co.in or call us on our customer care number +91 90036 66718 for immediate assistance.
6) Can my products be shipped to an address different from the billing address?
A: Yes, you can get your products shipped to an address different from the billing address.
7) Can I choose my delivery date?
A: No, delivery dates cannot be selected or changed.
RETURNS
1) What are the terms and conditions of the return policy?
A: Any product, in an unworn condition with the packaging intact, returned not later than fifteen (15) days from the date of delivery, is eligible for a free refund. If the product is returned after fifteen (15) days, damaged, or not in its original packaging, we shall not be able to honour a refund for the merchandise and our decision shall be final and binding.
2) How long does the return process take?
A: After you've successfully applied for return, within 24-48 hours your product will be picked up. Then, If the terms and conditions of Twin Birds return is met, the payment will be processed within seven (7) business days of receipt of the returned package.
3) How does the exchange policy work? What if I encounter size issues?
A: Customers can initiate return within 15 days of delivery in the customer portal at twinbirds.co.in. Login with the email used for purchase and from the list of orders initiate a return request.
4)Can online purchases from twinbirds.co.in be returned at store ?
A: Online purchases from twinbirds.co.in can't be returned at store.
ABOUT NATIONAL SHIPPING
1) Do I pay for shipping?
A: Yes. Shipping is free only for orders above Rs.599.
2) How long does it take for the products to ship?
A: Ordered product(s) ship within the same or next business day.
3) How many days does it take for the products to reach?
A: It takes 5-7 business days for the products to reach anywhere across India. Products may reach Metro cities such as Bangalore, Chennai, Delhi, Mumbai & Hyderabad within 3 business days.
