FAQ

General & Registration related Queries

  • To be able to shop at www.twinbirds.co.in, you should be above 18 years of age and legally allowed, by the laws governing your land, to shop in India.
  • You need to have a valid credit card or debit card (VISA, MASTERCARD) issued by a reputed bank
  • We currently deliver to over major cities across India.
Yes, you need to provide an Indian delivery address.You can provide a billing address as a non indian address.
You can either call us on Toll Free No. 1800 4250 818 (9:00 am to 6:00 pm) Monday to Saturday and speak with our customer service representative or write to us at ecom@twinbirds.org for any queries about www.twinbirds.co.in
Go to the "Sign In" section and Click on “Registration “and that will take you to the registration page, wherein you can submit the relevant information. This information will be fed in your account for future.
We recommend you to register in order to track your order and get all the necessary details related to your account. In case you are looking for a quick process then you can simply add products to your cart and Checkout as a Guest by entering your e-mail address
Forgot your password? Resetting it is very simple - just enter your e-mail address in the "Sign In" tab and click on "Forgot Password". Your password will be sent to your registered e-mail address.
Account Summary under "My Account" covers all the relevant information about your account like Orders, Credits, Profile information, etc.
You can retrieve the invoice for all your complete orders from "My Orders". Go to the order for which you need an invoice. Click on the small invoice icon on the right hand corner of that particular order. Wait for few secs for the invoice to download and then open the file.

Order, Shipping & Delivery related queries

You can check the status of your order at any time. It may take up to 24 hours for the order status to be updated on our courier partner's website.
We deliver most of our orders within 3 - 5 business days from the order date.
All orders placed on www.twinbirds.co.in are dispatched through reputed courier partners.
No. At this point, we deliver products only within India.

Payment related Queries

The payment options we support are:
  • Cash On Delivery
  • Credit card / Debit Card
  • Net banking

Cancellations & Modifications related queries

Yes, you can cancel the order fully or partially before it is shipped.
Yes. You can modify the shipping address of your order before we have processed (shipped) it, by contacting our customer support team at 8220263669 or write to us at ecom@twinbirds.org
If you have selected Cash on Delivery, there is no amount to refund because you haven't paid for your order.
If you have made your payment using a Credit Card, Debit Card, or net banking and would like a refund to your bank account, please get in touch with our customer support team.

Returns related queries

We offer a 15 day return and exchange policy. Please refer our returns policy for more details.